Security

Security is a top priority for us, which is why the entire website is encrypted using an SSL Certificate (secure socket layer) from Go Daddy. You can see this in checking that your url starts with https://localcaviar.com (the ‘s’ in https signifies a secure connection) and by clicking the GoDaddy icon on the bottom left to verify our site’s security.

Consumer Safety Policy

LocalCaviar takes serious precautions to insure that your orders are delivered in the freshest condition. LocalCaviar uses special, secure, temperature controlled packaging technology to assure safe food transportation to its destination.

Any accidental transportation damage must be addressed with shipping carrier in accordance with their specific policy.

To prevent our product from the risks associated with spoilage, adulteration or misbranding, we cannot resell returned food items. Hence, we must discard returned food.

LocalCaviar shall not be liable for any damage as a result of any delay or failure to deliver for any reason including, but not limited to, problems with the carrier, any acts of God, fire, flood, accident, sabotage, strike, slowdown or other labor difficulties, war, riot, delay in transportation, or defaults of common carriers.

Inspect your order

Please inspect all products the moment they arrive. If your shipment arrives tampered with, or otherwise damaged, please contact carrier and our customer service department immediately. Remember that the sooner you contact carrier and our customer service department — the easier it will be to file a claim. And also remember to keep all packing and products exactly as they arrived.

Returns

All products are guaranteed to be fresh. However, they must be inspected immediately upon arrival—as credit will NOT be granted if unsatisfactory items are discarded or consumed (even partially). If you want to return any item, please keep all packaging intact. Also, all return claims must be made within 24 hrs of shipment receipt. At that time, a return authorization code will be issued. Once we receive and accept the claim, we will automatically resend the merchandise. Please note: returns will not be accepted without a return authorization code.

Returns must be shipped to the following address:

Local Caviar Co.
Customer Service Department
2890 Shell Rd.
Brooklyn, NY 11224